Return & Refund Policy

At URBANSTRICK, we are committed to delivering premium quality products. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return if:

  • The item was delivered in a damaged condition

  • You received the wrong product

  • The product has a manufacturing defect

  • Size issue (if exchange policy applies)

To be eligible for a return:

  • The item must be unused and unwashed

  • Original tags must be intact

  • Item must be in original packaging

  • Return request must be made within 7 days of delivery

2. Non-Returnable Items

The following items are not eligible for return:

  • Products purchased during clearance or final sale

  • Used, washed, or damaged products (by customer)

  • Items without original tags

3. Return Process

To initiate a return:

  1. Email us at: [Insert Support Email]

  2. Mention your Order ID and reason for return

  3. Attach clear images (if damaged/defective)

Our team will review your request within 48 hours.

If approved:

  • Reverse pickup will be arranged (where serviceable)

  • Or you may be asked to ship the product to our warehouse

4. Exchange Policy

We offer size exchange only, subject to stock availability.

If the requested size is unavailable, you may choose:

  • Store credit

  • Refund (as per policy)

5. Refund Policy

Once the returned product passes quality inspection:

  • Refund will be processed within 5–7 business days

  • Refund will be credited to the original payment method

  • In case of COD orders, refund will be issued via bank transfer or store credit

Shipping charges (if any) are non-refundable.

6. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your payment provider

  • If still unresolved, email us at: info@urbanstrick.com

7. Cancellation Policy

Orders can be cancelled within 12 hours of placing the order.

Once shipped, cancellation is not possible.